Fee Disclosure
Effective 11 August 2026
Transparent, straightforward pricing, every fee that applies on supa.place.
At a glance
Platform fee
4.5%+$2.00
Starting tier, drops to 3.5% + $1.00 at Diamond.
Paid outside AUD? Add 0.5% or 1% for currency conversion.
Payment processing
Included
supa.place covers processing, so buyers pay no processing fee.
No hidden fees. The only fees supa.place charges are the seller platform fee, the currency conversion fees that apply when money has to be converted (stated below, charged at cost, never buried in an exchange rate), and the optional Diamond subscription. Buyers pay no payment-processing surcharge. Where supa.place is registered to collect consumption tax (VAT), that tax is shown separately at checkout and is not a supa.place fee.
Seller platform fee
Your platform fee is based on your Seller Tier. The more you sell and contribute, the less you pay (a percentage of the product price plus a small fixed amount). supa.place covers payment processing out of its own margin, so it is not deducted from you or charged to the buyer.
It also depends on the currency you are paid in. supa.place holds AUD only, so a payout in any other currency has to be converted first, and that cost is added to the percentage: 0.5% for the major currencies our payout provider converts cheaply, 1% for the rest. 25 of the 26 payout currencies carry it, so unless you are paid in AUD your rate is one of the last two columns below, not the first.
| Tier | Paid in AUD | Major currency +0.5% | Other currency +1% |
|---|---|---|---|
| Bronze | 4.5% + $2.00 | 5% + $2.00 | 5.5% + $2.00 |
| Silver | 4.25% + $1.75 | 4.75% + $1.75 | 5.25% + $1.75 |
| Gold | 4% + $1.50 | 4.5% + $1.50 | 5% + $1.50 |
| Platinum | 3.75% + $1.25 | 4.25% + $1.25 | 4.75% + $1.25 |
| Diamond | 3.5% + $1.00 | 4% + $1.00 | 4.5% + $1.00 |
The major currencies are CAD, CHF, CNY, EUR, GBP, HKD, JPY, NZD, SGD, USD. Every other payout currency (AED, BRL, CZK, DKK, HUF, ILS, KRW, MXN, NOK, PLN, RON, SEK, THB, VND, ZAR) costs about twice as much to convert into and carries 1%. Your payout currency is set by the country you registered in and is shown in Dashboard → Payouts. What this component pays for, and why nothing further comes out of your money when you withdraw, is set out under Currency conversion fees.
Subscription payments
Some products are sold as a recurring subscription: the buyer is charged on a set schedule (weekly, fortnightly, monthly, quarterly, or annually) for continued access, and you are paid on each successful charge.
The first charge of a subscription carries your standard tier platform fee, exactly like a one-time sale. Every renewal after that is charged a reduced platform fee: the percentage stays the same as your tier, but the fixed component drops by A$0.50. So you keep more of every recurring payment for the life of the subscription.
| Tier | First charge | Each renewal |
|---|---|---|
| Bronze | 4.5% + $2.00 | 4.5% + $1.50 |
| Silver | 4.25% + $1.75 | 4.25% + $1.25 |
| Gold | 4% + $1.50 | 4% + $1.00 |
| Platinum | 3.75% + $1.25 | 3.75% + $0.75 |
| Diamond | 3.5% + $1.00 | 3.5% + $0.50 |
The percentages above are the rate for a seller paid in AUD. If your payout currency is anything else, add 0.5% or 1% to the percentage on the first charge and on every renewal, exactly as on a one-time sale. The fixed amounts are unaffected. See Currency conversion fees.
Changing the price of a subscription. You can reprice a subscription product at any time. New subscribers pay the new price immediately. Anyone already subscribed keeps their current price for 7 days: we email every one of them the old price, the new price and the date it starts, they see it on their subscriptions page throughout, and they can cancel for free before it applies. Renewals falling inside those 7 days are charged at the old price. Expect some cancellations on a rise, which is the trade for being able to reprice a book of subscribers at all. Billing frequency is not repriceable: a subscriber keeps the cadence they signed up at for as long as they stay.
Renewals are charged automatically using the buyer's saved payment consent. If a renewal fails, we retry a few times before the subscription is cancelled and access ends. Any applicable consumption tax (VAT) is recalculated on each renewal charge. Refund and chargeback liability on a subscription charge works exactly as it does for a one-time sale (see below).
Optional
Diamond Subscription
For our most active sellers, the Diamond Subscription unlocks the lowest transaction fee and increased upload limits for a flat monthly cost. It's a separate subscription and can be combined with any seller tier.
Billing and cancellation. It is charged monthly in advance and you can cancel at any time from Dashboard → Progression. Cancelling stops the next renewal and leaves the reduced fee and the larger file allowance in place until the end of the month you have already paid for. A month already charged is not refundable, because the lower transaction fee it buys has already been applied to every sale made during it. If you advance to a higher tier while subscribed, the price drops to that tier's rate from the next billing cycle, with no mid-cycle charge and no proration. The membership price is set in AUD, so a seller whose display currency is something else is charged in their own currency and the 2% currency conversion fee applies to it as it would to any other purchase.
What you get
- Transaction fee reduced to 3.5% + $1.00
- Max total file size increased to 10 GB
Monthly cost
- Bronze$50.00/month
- Silver$45.00/month
- Gold$40.00/month
- Platinum$35.00/month
Payment processing
Card payments are processed by Stripe (PCI-DSS Level 1), and the accounts that hold settled funds and pay sellers are with Airwallex. Card details are entered directly into Stripe's own secure fields and never reach supa.place. Alongside cards, checkout may offer Apple Pay, Google Pay, Link or Klarna depending on your device, browser and country; a card always works. supa.place covers card-processing costs out of its own margin, so there is no processing surcharge on your purchase, whatever card or country you use. This is separate from any consumption tax (VAT): where supa.place is registered to collect it, that tax is added on top of the list price at the payment step and shown as a separate line (see Tax).
There is no buyer processing fee on supa.place. The seller payout is unaffected; the platform absorbs the processing cost. Currency conversion is separate and is charged, see Currency & transactions.
Stripe's processing rates are subject to change. See stripe.com/au/pricing for the latest rates.
Currency & transactions
supa.place is multi-currency at both ends: buyers pay in their own currency, and sellers are paid in the local currency of the country they registered in, across 26 payout currencies. Australian Dollars is the currency products are priced in, held in and accounted in. Money arriving in any other currency is converted on the way in, and money leaving in any other currency is converted on the way out; both conversions cost something, and both are charged at what they cost rather than absorbed into an exchange rate.
What the buyer is charged
You are charged in your own currency. At the payment step the order total is converted from the seller's AUD list price at the rate shown to you, and the amount you confirm is the amount your card is debited, in that currency. The exchange rate is mid-market with no mark-up hidden inside it; where a conversion fee applies it is stated separately (see below) rather than buried in the rate. If your currency is one we cannot charge in, or a live rate is momentarily unavailable, the order is charged in AUD instead and the checkout says so before you pay.
What supa.place receives
Payments settle to us in Australian Dollars. A payment taken in any other currency is converted by our payment provider on arrival, and that conversion is exactly what the currency conversion fee below pays for: it is charged at cost, not marked up, and not hidden in the exchange rate. It makes no difference to your total either way, which was fixed at the rate quoted when you confirmed the payment.
What the seller is paid
Sellers set their price in AUD and their balance is denominated in AUD, so a sale is worth the same to them whoever the buyer is and whatever currency the buyer paid in. What differs is the currency they are paid out in. Where that currency is one supa.place does not hold, the balance is converted inside the transfer at the payout provider's rate, and supa.place adds the cost of that conversion to the transfer rather than letting it come out of the seller's money: the amount sent is increased to cover the provider's margin and its transfer fee. That is what the 0.5% or 1% component of the platform fee described below pays for. See Payouts.
Currency conversion fees
supa.place holds AUD. Money that arrives in, or leaves in, any other currency has to be converted, and that conversion has a real cost. Rather than hide it in the exchange rate, it is charged as a stated fee at the rate it actually costs. It is a pass-through, not a margin.
Buyers pay 2% when charged outside AUD
It is shown as its own “Currency conversion” line at checkout and is included in the prices displayed across the site, so the figure you see on a product page is the figure you pay. Pay in AUD and there is no conversion fee at all.
Sellers paid outside AUD pay an extra 0.5% or 1% on the platform fee
This applies to 25 of the 26 currencies we can pay out in, so most sellers carry it. It is 0.5% for the major currencies our payout provider converts cheaply (CAD, CHF, CNY, EUR, GBP, HKD, JPY, NZD, SGD, USD) and 1% for every other payout currency (AED, BRL, CZK, DKK, HUF, ILS, KRW, MXN, NOK, PLN, RON, SEK, THB, VND, ZAR), which costs about twice as much to convert into. A seller paid in AUD never pays it.
- It is added to the percentage component of your tier fee, not charged as a separate line, so it scales with the sale price and the fixed amount is unchanged. A Bronze seller paid in EUR pays 5% + $2.00 instead of 4.5% + $2.00, which on a $50.00 sale is $0.25 more.
- It is charged on each sale, at the time of the sale, and applies to subscription renewals as well as one-time sales. It is what pays for converting your balance when you withdraw, so nothing further is deducted then: supa.place tops the transfer up to cover the provider's exchange margin and its transfer fee (see Payouts).
- Which rate applies is decided by your payout currency, set by the country you registered in and shown in Dashboard → Payouts. It has nothing to do with where your buyers are or what they paid in.
The two are independent. A sale can carry one, both, or neither: the buyer's fee depends only on what the buyer pays in, and the seller's depends only on what the seller is paid in. Your bank may also apply its own foreign-transaction fee, which is between you and them; check with your bank for its international rates.
Where consumption tax (VAT) applies to your purchase, it is calculated for your country at the payment step, added on top of the list price, and included in the total you are charged as a separate tax line, in the same currency as the rest of the charge.
Tax
In regions where supa.place is registered to collect consumption tax, currently the European Union and the United Kingdom, VAT is added on top of the seller's list price at the payment step and shown as a separate line on your total and on your receipt. supa.place collects and remits this tax as the merchant of record, so it does not reduce the seller's earnings. Where supa.place is not registered, no consumption tax is added and the list price is the total.
Business buyers who supply a valid business VAT number may be zero-rated under the reverse-charge mechanism. This section covers consumption tax only: sellers remain responsible for their own income and business taxes on their earnings.
Payouts
Each sale is held for 7 days, then becomes available to withdraw to your bank account in your local payout currency. Payments are processed by Stripe; payouts are handled by Airwallex.
The 7-day hold covers refunds and card chargebacks in the period right after a sale, when nearly all of them occur. It is the same for every seller and is separate from the refund policy you set on your products: offering buyers a longer refund window does not make you wait longer to be paid.
Your balance is held in AUD. When you withdraw to a bank account in another currency, the transfer is converted at the payout provider's rate, and supa.place sends more than you withdrew so the provider's exchange margin and its transfer fee come out of the top-up instead of out of your money. That top-up is what the 0.5% or 1% currency conversion component of the platform fee pays for, and it is why nothing further is deducted at withdrawal time. The aim is that what reaches your bank is the mid-market value of the amount you withdrew; exchange rates move, so treat that as the target rather than a guarantee to the cent. Your own bank may still charge to receive an international transfer, which is between you and them.
Withdraw on demand, or on a schedule. By default payouts are manual: nothing moves until you withdraw it from Dashboard → Payouts, whenever you choose. You can instead switch on automatic payouts from that same page and pick every week, every 2 weeks, or every month. Automatic payouts are off unless you turn them on, there is one schedule per seller, and you can change it or switch it off at any time. Each run pays out everything available above any reserve on your account, provided it clears the minimum below; if it does not, the balance simply rolls into the next run. Automatic payouts pause by themselves if you change the bank account they pay to, which is deliberate: a standing instruction should not follow a newly nominated account. Re-enable it from the Payouts page once the new account is confirmed.
A payout runs only when your available balance reaches at least $10.00 (the equivalent of A$10). If your balance is below that it simply rolls over and is paid out as soon as a later sale takes you past the threshold. This keeps a payout from being eaten up by bank transfer and currency-conversion costs.
One further limit can apply on top of the hold and the minimum: if refunds and chargebacks on your sales run above a published rate, part of your withdrawable balance is held back until the rate comes down. It applies to manual and automatic payouts alike, it is a delay rather than a deduction, and the bands are set out under Refunds & chargebacks.
Important, read before selling
Creator refund & chargeback liability
As a creator on supa.place, you are fully responsible for all refunds and payment disputes arising from your sales, including chargebacks initiated by buyers through their card issuer.
01
How a refund is split
When you approve a refund, the buyer is refunded the product price, plus any consumption tax (VAT) that was added at checkout, plus any currency conversion fee they paid. A full refund returns the entire amount they were charged, with nothing deducted. Your share of it is your net from the sale, the product price minus the platform fee that applied at the time of purchase, and is deducted from your supa.place balance. Everything else comes from supa.place: the platform-fee remainder out of its own balance, the tax returned as merchant of record, and the buyer's currency conversion fee, which supa.place absorbs in full on a refunded order even though the conversion it paid for has already happened. You never pay back more than you actually received.
02
Refund offset against future payouts
If your balance is insufficient to cover your share of the refund, the platform will front it to the buyer on your behalf. The amount fronted is recorded as an outstanding balance on your account and will be automatically withheld from your next payout until the debt is cleared. Your balance is replenished by future sales or by waiting for pending funds to clear.
03
Negative balance
If refunds exceed your cumulative earnings, your account balance may go negative. You remain liable for the outstanding amount. Future sales earnings will be applied to clear the negative balance before any new payouts are released to you.
04
Risk reserve when refunds run high
If refunds and chargebacks on your sales run above a set rate, part of your withdrawable balance is automatically held back to cover the refunds your recent history says are still coming. The rate is measured over a rolling 90 days, as refunded value against sales value. The bands are fixed and published rather than judged case by case:Refund rate at or above 25%50% heldRefund rate at or above 10%25% heldBelow 10%Nothing heldIt applies only once there is enough history for the rate to mean anything: at least 10 sales and at least A$200 of sales in the window. Below either of those you are not assessed at all, so a new seller's first refund cannot put them in a band. It is recalculated every time your balance is read, and it falls away on its own as your rate comes down; there is nothing to apply for. It is shown on your Payouts page, with the rate that triggered it, whenever it is active.This is a hold, not a charge. Nothing is taken from you and nothing is forfeited. The reserved amount stays your money and becomes withdrawable again once the rate falls or the window moves on. It applies the same way to manual withdrawals and to automatic payouts. Separately, and rarely, supa.place may withhold funds for up to 180 days while investigating a specific account, in line with our payment providers' reserve policies; we notify you if that happens.
05
Chargebacks
If a buyer disputes a charge with their card issuer, you remain responsible for the disputed sale, and we may recover the disputed amount, and any fee the card scheme charges us for the dispute, from your balance or withhold it from future payouts. Access to the product is suspended for that buyer while the dispute is open. Every listing must publish a refund policy, or state plainly that it offers no self-service refunds, under the Terms of Service. Combined with accurate product descriptions and answering refund requests promptly, that is the most effective way to keep disputes down: a buyer who can get a refund from you rarely goes to their bank instead.