Terms of Service

Who processes your payment. supa.place uses Stripe to process card payments and refunds, and Airwallex to hold settled funds and pay sellers. Card details are entered directly into the payment provider's own secure fields and are never received or stored by supa.place. Your contract for the product remains with the seller, and your contract for the platform service remains with supa.place; the payment providers are our service providers, not parties to your purchase. Questions about a charge should come to us at support@supa.place, not to the payment provider.

Payment methods. Credit and debit cards are supported everywhere. Depending on your device, browser, country and card, checkout may additionally offer Apple Pay, Google Pay, Link or Klarna. Availability of these is determined by the provider at the time of payment and is not guaranteed; a card is always the supported path. Klarna and any similar buy-now-pay-later option is a credit product supplied by a third party under its own agreement with you, and supa.place is not a party to it or a provider of credit. Your obligations to that provider are separate from your rights against the seller or us.

Currency. Products are priced in Australian Dollars, and you are charged in your own currency where we can support it. At the payment step the total is converted from the AUD price at the rate shown to you, and the amount you confirm is the amount debited, in that currency. The exchange rate is mid-market with no mark-up hidden inside it. Where the currency you pay in is one supa.place does not hold, a stated currency conversion fee applies, shown as its own line at checkout and already included in the prices displayed across the site. Your own bank or card issuer may also apply a foreign-transaction fee, which is a matter between you and them. If we cannot charge in your currency, or a live rate is unavailable, the order is charged in AUD and the checkout tells you so before you pay. See the Fee Disclosure for the current rates.

Authorisation and failed payments. Confirming a payment authorises the charge shown to you at that moment, including any tax line. Access to a product is granted only once payment is confirmed; if a payment fails, is reversed, or is later found not to have settled, any access granted for it may be withdrawn. We set the descriptor that appears on your statement so the charge is identifiable as supa.place. If you do not recognise a charge, contact us before disputing it with your bank: we can identify the order and, where a refund is due, issue one faster than a dispute can be resolved.

A chargeback is a dispute you raise with your bank or card issuer rather than with us. If you do not recognise a charge, or believe a refund is owed, please contact us first at support@supa.place. We can identify the order and, where a refund is due, issue one in days rather than the weeks a dispute takes to resolve.

What happens if you do raise one. When a chargeback is filed against an order, access to the products in that order is suspended while the dispute is open, because the payment for them is no longer settled. If the dispute is resolved in your favour the money is returned to you by your card issuer and the suspension stands, since the purchase has been unwound. If it is resolved in the seller's favour, access is restored. Raising a chargeback on an order you did in fact make and were delivered may also lead to your account being suspended.

Seller liability. As between supa.place and the seller, the seller remains responsible for the sale that was disputed. supa.place may recover the disputed amount, and any fee the card scheme charges us for the dispute, from the seller's balance or withhold it from future payouts. The mechanics are set out in the Fee Disclosure.

supa.place may remove or suspend any user account or product which does not comply with these terms or platform guidelines.

You will be told, and told why. Where we remove a listing, suspend an account, or terminate an account, we notify the affected user by email at the address on the account. We also send, as a separate communication, a statement of the specific grounds for the decision: what was removed or restricted, the term or guideline it breached, and whether the decision came from our own review, a report from another user, or a legal request. You may reply to that statement to contest the decision, and a person rather than an automated process will consider your reply.

Your money is not part of the penalty. Suspension or termination does not forfeit money a verified seller has already earned. Any settled balance owed to you remains owed to you and is paid out to your nominated account, subject only to the ordinary payout hold, the minimum withdrawal amount, amounts properly recoverable for refunds or chargebacks on your own sales, and any hold we are required to place by law or by our payment providers. We only ever pay out to a seller whose identity has been verified, so if an account is closed, by you or by us, before that verification is complete, its balance is not paid out.

Nothing on supa.place is paid placement. Neither position in search or browse results, nor selection for the Featured section on the homepage, can be bought. There is no advertising product, no promoted-listing product, and no way for a seller to pay any amount to rank higher. The Diamond Subscription buys a lower transaction fee and a larger file allowance, and has no effect on ranking.

How listings are ordered. On the marketplace, unless you choose a different order, listings are shown best-selling first, by number of sales. Listings with the same number of sales are mixed so that different sellers alternate, in an order that changes daily. A search shows only the listings whose name, description or tags match the words you searched for, in that same order. You can instead sort by newest, highest rated or price, and any filters you choose narrow the results further. Tag pages and the Explore page list the most recently updated listings first. A seller's storefront shows their products in the sections and order the seller sets, with any they have not arranged most recently updated first.

How Featured is chosen. The Featured slots are selected editorially by the supa.place team. We take account of product quality, listing presentation, buyer ratings, category balance across the homepage, and seller standing including tier. Higher seller tiers are more likely to be chosen, but tier alone does not qualify a listing and no tier guarantees a slot. Selection is discretionary and time-limited, and a listing can be withdrawn from Featured at any time, in particular if it stops complying with the Seller Guidelines.

You can close your account at any time from Dashboard → Settings → Account → Delete account, or by writing to support@supa.place. You do not need a reason and there is no notice period or exit fee.

If you have bought things. Closing your account ends your access to the library that held them, so download anything you want to keep first. Your rights in files you have already downloaded are unaffected. A refund request that is open when you close your account is still decided, and any refund due is still paid to the payment method that was charged.

If you have sold things. Your listings are withdrawn from sale. Buyers who already purchased from you keep the files they bought, which is a permanent consequence of having sold them and cannot be undone by closing your account. Any recurring subscriptions to your products are cancelled, and those subscribers are not charged again. If your identity has been verified, your settled balance remains yours: withdraw it before you close the account where you can, and where you cannot, contact us and we will pay it out to your nominated account, subject to the ordinary payout hold, the minimum withdrawal amount, and any amount properly recoverable for refunds or chargebacks on your own sales. Closing a verified account never costs you its balance. If your identity has not been verified, your balance cannot be paid out, so closing the account gives it up: verify your identity before you close if you want it paid.

What we keep. Records we are legally required to retain, principally purchase, refund, payout and tax-invoice records, are kept for the periods set out in the Privacy Policy and are not used for any other purpose. Everything else is deleted or de-identified.

Talk to us first. Almost everything is faster to fix directly. Write to support@supa.place with what happened and what you would like done, and we will work through it with you. Please do this before starting formal proceedings.

Alternative dispute resolution. supa.place does not participate in, and is not committed to using, any alternative dispute resolution or ombudsman scheme. We say so plainly rather than leave you to find out: if we cannot resolve a complaint between us, nothing here obliges you to go through a scheme first, and you keep every right you would otherwise have. Consumers in the EU and the UK can also raise a complaint with their national consumer protection authority, and EU consumers buying from outside the EU can get free guidance from the European Consumer Centre in their country.

Governing law. These terms, and any dispute or claim arising out of or in connection with them, are governed by the laws of Western Australia, Australia. You and supa.place submit to the non-exclusive jurisdiction of the courts of Western Australia and the courts competent to hear appeals from them. If you are a consumer resident outside Australia, nothing in this clause deprives you of the protection of the mandatory consumer laws of your country of residence, or of any right you have under those laws to bring proceedings in your local courts.

supa.place may update these terms, the Seller Guidelines, the Fee Disclosure, and other platform policies from time to time.

30 days' notice. We give at least 30 days' notice before a change takes effect, by email to the address on your account and by publishing the revised document with its new effective date. A change does not apply to you before that notice period has run. If you do not accept a change, you may stop using the platform and close your account before it takes effect; closing a verified account does not forfeit a balance already earned. Continued use after the notice period indicates acceptance.

When notice is shorter. We may make a change immediately where it is required by law or by a regulator, is needed to address a security or fraud risk, or is purely to your benefit (for example a fee reduction or a new option you are free to ignore). We will still tell you, and we will say why the shorter period applied.

Prices set by sellers on their own listings are theirs to change at any time and are not covered by this clause; a change to a listing price never affects a purchase you have already made.

How we contact you. By email, to the address on your account, and by notices inside the platform. It is your responsibility to keep that address current and able to receive our mail; an email we send to the address on file is treated as received even if you no longer read that inbox. Anything that affects your money, your access, or your rights under these terms is sent by email rather than left as an in-app notice alone.

How you contact us. By email to support@supa.place. Email reaches us faster and is the route we prefer for everything, including formal notices. If you need to reach us by post or telephone instead, our registered business name, ABN, address and phone number are published under “Business identification” in the footer of every page except sellers’ storefronts (the pages at supa.place/@username).

Entire agreement. These terms, together with the Privacy Policy, Seller Guidelines and Fee Disclosure, are the whole agreement between you and supa.place about the platform, and replace any earlier version. This does not limit your remedies for anything we have told you that turns out to be untrue.

Severability. If any part of these terms is found unenforceable, it is read down as far as needed to make it enforceable, or removed if it cannot be, and the rest continues in force.

No waiver. If we do not enforce a right straight away, we have not given it up, and enforcing it once does not oblige us to enforce it every time.

Assignment. You may not transfer your account or your rights under these terms to anyone else without our written agreement. supa.place may transfer its rights and obligations to another entity, in particular if the business is incorporated, restructured, sold, or merged. If we do, your agreement carries across unchanged, we will tell you, and your rights are not reduced by the transfer; if you would rather not continue, you may close your account and withdraw any balance.

Survival. Clauses that are meant to outlast the agreement do so, including those on refunds already in progress, seller warranties and indemnity, limitation of liability, taxes and record keeping, and governing law.

Events outside our control. Neither party is liable for a failure to perform caused by something genuinely outside its reasonable control, such as an outage at a hosting or payment provider, a network failure, a natural disaster, or an act of government. We will keep you informed and resume as soon as we can. This does not excuse us from refunding money for something we ultimately cannot deliver, and does not affect rights you have that cannot be excluded by law.

No partnership. Nothing in these terms makes you and supa.place partners, employer and employee, or joint venturers, beyond the limited agency for payment and tax collection described above.