Agreement to Terms
By accessing or using supa.place, users agree to be bound by these terms of service and any referenced policies. If users do not agree, continued use of the platform is not permitted.
Terms of Service
Effective 11 August 2026
Our terms are designed to keep the marketplace fair and safe for everyone.
In short
Key points
- You must be at least 18 years old to use supa.place
- supa.place is a marketplace agent and sellers are the supplier of record for their products; where supa.place is registered for consumption tax (VAT), it collects that tax as merchant of record and issues the tax invoice, while sellers stay responsible for their own income and business taxes
- Seller files are independent of supa.place; download at your own risk
- Each seller sets the refund policy on their listing, but every buyer can always escalate a refund request to supa.place support, and faulty or not-as-described files are always refundable
- If a seller does not decide a refund request within 14 days it is escalated to supa.place automatically, with nothing for you to chase
- A full refund returns everything you were charged, including any tax and any currency conversion fee
- Buyers in the EU, EEA and UK have a 14-day right to cancel, which checkout asks you to waive in exchange for immediate delivery
- A seller can change a subscription price, but you get 7 days’ notice by email first and can cancel for free before it applies
- Products are delivered digitally as soon as payment is confirmed; nothing is shipped and access does not expire on a one-off purchase
- You retain ownership of content you upload
- Transaction fees apply, see the Fee Disclosure
- Sellers: if you are paid out in a currency supa.place does not hold, which is the case for most sellers, your platform fee percentage is higher by a currency conversion component tiered by what the conversion costs, see the Fee Disclosure for the current rates
- Card payments are processed by Stripe and seller payouts by Airwallex; supa.place never receives your card details
- Buyers: you are charged in your own currency at the rate shown before you pay, and a stated currency conversion fee applies where you pay in a currency supa.place does not hold
- You must follow the Seller Guidelines
- These terms are governed by the laws of Western Australia, Australia
- We give at least 30 days’ notice before a change to these terms takes effect; continued use after that means acceptance
Platform Role and Service Scope
Supa.place operates as a marketplace agent that connects buyers with independent sellers of digital products. Sellers are the supplier of record for the products they list, and the contract for the sale of any product is formed directly between the buyer and the seller. Supa.place provides the platform, listing infrastructure, payment collection on behalf of sellers, delivery of digital files to buyers, and dispute mediation. Each seller is responsible for their own income and business taxes arising from their sales. Where supa.place is registered to collect consumption tax (such as VAT), currently in the European Union and the United Kingdom, it acts as the merchant of record for that tax: it calculates the applicable tax, adds it to the buyer’s total at the payment step, and remits it to the relevant tax authority. Consumption tax collected in this way is charged on top of the seller’s listed price and does not reduce the seller’s earnings.
Seller Appointment and Product Rights
Sellers appoint supa.place as their limited agent to list their digital products, collect payment from buyers on their behalf, and deliver those products to buyers worldwide. Supa.place reserves sole discretion to determine product eligibility and safety, and may refuse or remove ineligible listings at any time. As a seller, you agree to provide accurate information about yourself and your products. You are solely responsible for the content you upload and must ensure it complies with our Seller Guidelines.
Intellectual Property
You retain all ownership rights to the content you upload. However, by selling on supa.place, you grant us a worldwide, non-exclusive, royalty-free license to display, market, and sell your digital products through our platform.
Pricing and Transaction Fees
Sellers determine the price of their products, subject to any minimum or maximum thresholds set by supa.place. For each transaction, a platform fee is deducted from the sale price, and sellers receive the remaining earnings. Where a seller is paid out in a currency supa.place does not hold, which is the case for every payout currency but one and therefore for most sellers, the platform fee percentage is higher: it includes an additional currency conversion component, tiered by what the conversion costs and disclosed with the fee table in the Fee Disclosure. It is charged on each sale, including each subscription renewal, and a seller paid in a currency supa.place holds never carries it. It funds the conversion of that seller's withdrawals: a payout into another currency is sent with an amount added on top of the sum withdrawn, so the payout provider's exchange margin and transfer fee are borne by supa.place rather than deducted from the seller. Payments are processed through Stripe and payouts are made through Airwallex. By selling on our platform, you agree to our Fee Disclosure and the terms of those payment providers. Earnings accrue to your supa.place balance. Payouts are on request by default: you withdraw your available balance from your dashboard whenever you choose, after the deduction of applicable fees and subject to any minimum withdrawal amount and payout-hold period described in the Fee Disclosure. You may instead switch on automatic payouts from the same page and choose a weekly, fortnightly or monthly schedule; automatic payouts are off unless you turn them on, run only on the schedule you set, are subject to the same minimum and hold, and pause automatically if you change the bank account they pay to. supa.place may hold back part of an otherwise withdrawable balance where your refund and chargeback rate exceeds the thresholds published in the Fee Disclosure; a hold of that kind delays access to funds and never takes them.
Payments, Payment Methods and Currency
Who processes your payment. supa.place uses Stripe to process card payments and refunds, and Airwallex to hold settled funds and pay sellers. Card details are entered directly into the payment provider's own secure fields and are never received or stored by supa.place. Your contract for the product remains with the seller, and your contract for the platform service remains with supa.place; the payment providers are our service providers, not parties to your purchase. Questions about a charge should come to us at support@supa.place, not to the payment provider.
Payment methods. Credit and debit cards are supported everywhere. Depending on your device, browser, country and card, checkout may additionally offer Apple Pay, Google Pay, Link or Klarna. Availability of these is determined by the provider at the time of payment and is not guaranteed; a card is always the supported path. Klarna and any similar buy-now-pay-later option is a credit product supplied by a third party under its own agreement with you, and supa.place is not a party to it or a provider of credit. Your obligations to that provider are separate from your rights against the seller or us.
Currency. Products are priced in Australian Dollars, and you are charged in your own currency where we can support it. At the payment step the total is converted from the AUD price at the rate shown to you, and the amount you confirm is the amount debited, in that currency. The exchange rate is mid-market with no mark-up hidden inside it. Where the currency you pay in is one supa.place does not hold, a stated currency conversion fee applies, shown as its own line at checkout and already included in the prices displayed across the site. Your own bank or card issuer may also apply a foreign-transaction fee, which is a matter between you and them. If we cannot charge in your currency, or a live rate is unavailable, the order is charged in AUD and the checkout tells you so before you pay. See the Fee Disclosure for the current rates.
Authorisation and failed payments. Confirming a payment authorises the charge shown to you at that moment, including any tax line. Access to a product is granted only once payment is confirmed; if a payment fails, is reversed, or is later found not to have settled, any access granted for it may be withdrawn. We set the descriptor that appears on your statement so the charge is identifiable as supa.place. If you do not recognise a charge, contact us before disputing it with your bank: we can identify the order and, where a refund is due, issue one faster than a dispute can be resolved.
Taxes
Prices shown are set by the seller and are exclusive of consumption tax such as VAT. Where we are registered to collect such tax in your location, listings and product pages mark the price “plus VAT”, and the tax is then calculated and added to your order total at the payment step and shown to you in full before you pay. The applicable rate depends on your country and is determined at the payment step, so the marked price is the amount before tax rather than the amount you will be charged. You tell us your country at the payment step, and that is normally what we use; where the country you select would reduce the tax due and other evidence available to us indicates a different country, we charge tax for that other country and show you which one was used before you pay. Any such tax is collected and remitted by supa.place as the merchant of record for that tax and does not increase or reduce the seller's earnings. Sellers remain responsible for their own income and business taxes on their earnings. Business buyers may provide a valid business tax identification number (such as an EU VAT number or a UK VAT registration number); where the reverse-charge mechanism then applies, supa.place does not charge the tax and the buyer is responsible for accounting for it. You are responsible for the accuracy of any tax number you provide.
Subscriptions and Recurring Payments
Some products are offered as subscriptions. If you buy a subscription, you authorise supa.place to charge your payment method on the recurring schedule shown at checkout, on the seller's behalf, until you cancel. To do that, our payment provider stores your payment method against your customer record and we hold a reference to it; supa.place never holds the card details themselves, and the stored method is used only for the subscriptions you have authorised. Recurring charges are made with you not present, so a card that expires or is replaced will cause a renewal to fail; we retry a limited number of times and then cancel the subscription. Renewals are charged at your subscription's current price plus any applicable tax. You can cancel a subscription from your account; cancellation stops future renewals and does not, by itself, refund amounts already charged. Each billing cycle is a separate charge and is refunded separately: a refund request covers your most recent charge, the seller's refund window is measured from that charge, and earlier cycles you have already had access for are not refundable as of right. If a subscription charge is refunded, the subscription is canceled and access ends at that point. Statutory rights are unaffected. The seller Diamond Subscription is a separate arrangement between a seller and supa.place rather than a purchase from another seller. It can be cancelled at any time, which stops future renewals and leaves the benefits in place until the end of the month already paid for, but a month already charged is not refundable. See the Fee Disclosure.
Key point
Subscription Price Changes
A seller may change the price of a subscription product they offer. If you are already subscribed, that change does not reach you straight away and it never reaches you without being told.
Seven days' notice, every time. When a seller changes the price of a subscription you hold, we email you before anything changes, stating the price you pay now, the new price, and the date it starts. That date is at least 7 days after the change is made. A renewal that falls inside those seven days is charged at your existing price; only renewals on or after the stated date are charged the new one. You are also shown the change on your subscriptions page for the whole notice period.
You can leave instead. Cancelling before the date costs nothing, stops the new price applying to you at all, and leaves your access running to the end of the cycle you have already paid for. That choice is the point of the notice period; nothing about cancelling is penalised, and no reason is required.
What this does not cover. A seller cannot change your billing frequency: the cadence you subscribed at is fixed for as long as your subscription runs. A tier switch you request yourself is not a price change of this kind, and takes effect at your next billing date at the price you were shown when you asked for it. If a seller withdraws a subscription tier entirely, your subscription is cancelled rather than moved, and you keep what you have already paid for. Price changes never apply retrospectively to a cycle already charged.
Refunds
Every buyer always has a path to a refund. Each seller sets the refund policy shown on their listing, and that policy is the intended path: it decides how long you have to request a refund directly and have the seller decide it. It is the fastest route and it is the one to use first. It is not the only route. If a seller offers no self-service refunds, or their window has closed, you can still request a refund by escalating to supa.place support at support@supa.place, and we will review it ourselves. No listing, and no seller's policy, can remove that right. Files that are faulty, corrupted, incomplete, or not as described are always refundable, regardless of the seller's policy and regardless of whether the window in that policy has closed. How to request one. Open the product page for your purchase and choose Request Refund from the actions menu there. That is the only place a request is started. Once it exists you can follow it in Dashboard → My Library → Refund History, which is also where the button to ask us to review a declined decision appears. You can message the seller from Dashboard → Messages at any point, but a message on its own does not open a request. How a request is handled. A request goes to the seller first. If the seller has not decided it within 14 days, it is escalated to supa.place automatically: this happens on its own, you do not have to chase it or contact us for it to occur, and we then decide it. If a seller declines your request and you disagree, you can ask us to review the decision, either from the Refund History tab or by writing to support; a decision made by supa.place is final. Where a refund is approved after escalation, the refunded amount is recovered from the seller's balance on our ledger, so the buyer is never left waiting on the seller to fund it. Tax and fees. A full refund returns the entire amount that was debited from your card, with nothing deducted. Where a currency conversion fee was charged on the purchase, that fee is returned in full along with the price; supa.place absorbs the conversion cost on a refunded order rather than passing it to you or to the seller. Where consumption tax was charged, an approved refund includes the tax that was collected; supa.place adjusts the tax it has remitted or owes to the relevant authority, so the tax portion of a refund is not taken from the seller. A partial refund returns a proportional share of each. Sellers are responsible for honouring the policy they publish, and supa.place may mediate under our Seller Guidelines. Statutory consumer guarantees that apply to a buyer under their local law (including, where applicable, the Australian Consumer Law) are not excluded by these terms or by any seller's refund policy.
Key point
Right of Withdrawal (EU, EEA and UK Consumers)
If you are a consumer resident in the European Union, the European Economic Area or the United Kingdom, you normally have 14 days to withdraw from a distance contract without giving any reason, under the EU Consumer Rights Directive (2011/83/EU) and the UK Consumer Contracts Regulations 2013.
Why we ask you to waive it. Everything on supa.place is digital content delivered the moment your payment is confirmed, and that right is lost once supply has begun with your agreement. At the payment step, buyers in those countries are therefore asked to tick a box confirming two things: that you want us to begin supplying the files immediately, and that you understand you lose your 14-day right to withdraw once the download begins. The box is not ticked for you, and the order cannot be paid until you tick it. If you would rather keep the 14-day period, do not tick it and do not complete the purchase.
What the waiver does not touch. Waiving the withdrawal right does not waive anything else. Files that are faulty, corrupted, incomplete, or not as described remain refundable in full, whatever the seller's policy says and whether or not its window has closed. Your statutory rights over defective digital content, and the seller's own published refund policy, both continue to apply exactly as set out under Refunds above. If you paid but never received access, you are entitled to a full refund regardless of any of this.
Delivery of Digital Products
Everything sold on supa.place is a digital product delivered electronically. Nothing is physically shipped, and no shipping, freight, or handling charge is ever added to an order. What you receive. The files described on the product listing, in the formats listed there. Sellers may update a product over time; a purchase entitles you to the current version of the files at any time you download them, not to a fixed historical copy. When you receive it. Access is granted as soon as your payment is confirmed by our payment processor. This is normally within a minute of paying. Confirmation is automated, so a short delay is possible; the receipt page updates itself as soon as your order is confirmed, and you do not need to pay again or place a second order. How you receive it. Downloads are available immediately on the receipt page shown after checkout. We also email a receipt for every order to the address you gave at checkout, together with a link to the product you bought. That link carries a token proving your ownership of the purchase, which is what lets you download without signing in. For your security that token expires 30 minutes after the email is sent, so an old email cannot be used by anyone who later gains access to your inbox. If a link has expired you can request a fresh one for the same email address at any time; the token expiring does not affect your ownership of the product. If you have an account, your purchases also appear permanently in your Library and can be downloaded again at any time without a token. Treat these links like a password: anyone you forward one to can download your purchase until it expires. How long access lasts. One-off purchases do not expire, and you may re-download them as often as you reasonably need. Where a product is sold on a subscription or a recurring tier, access runs until the end of the period you have paid for; if you cancel, you keep access until that period ends and are not billed again. Re-downloading is subject to fair-use rate limits that exist to stop purchased files being redistributed, and which will not affect ordinary use. If delivery fails. If your payment succeeded but you cannot access your files, contact support@supa.place with the email address you used at checkout. We aim to respond within one business day. If we cannot deliver a product you paid for, you are entitled to a full refund of that product including any tax charged, regardless of the seller's refund policy and regardless of whether the refund window in that policy has closed.
Chargebacks and Payment Disputes
A chargeback is a dispute you raise with your bank or card issuer rather than with us. If you do not recognise a charge, or believe a refund is owed, please contact us first at support@supa.place. We can identify the order and, where a refund is due, issue one in days rather than the weeks a dispute takes to resolve.
What happens if you do raise one. When a chargeback is filed against an order, access to the products in that order is suspended while the dispute is open, because the payment for them is no longer settled. If the dispute is resolved in your favour the money is returned to you by your card issuer and the suspension stands, since the purchase has been unwound. If it is resolved in the seller's favour, access is restored. Raising a chargeback on an order you did in fact make and were delivered may also lead to your account being suspended.
Seller liability. As between supa.place and the seller, the seller remains responsible for the sale that was disputed. supa.place may recover the disputed amount, and any fee the card scheme charges us for the dispute, from the seller's balance or withhold it from future payouts. The mechanics are set out in the Fee Disclosure.
Key point
Prohibited Conduct and Products
Users must not engage in illegal activity, fraud, spamming, harassment, copyright infringement, or list prohibited items on the platform. This includes offering regulated financial products, securities, investment schemes, or personalised financial advice without holding the licences required in the relevant jurisdiction. Violations may result in product or account suspension, archiving, or termination.
Adherence to Seller Guidelines
Sellers must comply with all marketplace Seller Guidelines, which form part of these terms.
Platform Moderation and Enforcement
supa.place may remove or suspend any user account or product which does not comply with these terms or platform guidelines.
You will be told, and told why. Where we remove a listing, suspend an account, or terminate an account, we notify the affected user by email at the address on the account. We also send, as a separate communication, a statement of the specific grounds for the decision: what was removed or restricted, the term or guideline it breached, and whether the decision came from our own review, a report from another user, or a legal request. You may reply to that statement to contest the decision, and a person rather than an automated process will consider your reply.
Your money is not part of the penalty. Suspension or termination does not forfeit money already earned. Any settled balance owed to you remains owed to you and is paid out to your nominated account, subject only to the ordinary payout hold, the minimum withdrawal amount, amounts properly recoverable for refunds or chargebacks on your own sales, and any hold we are required to place by law or by our payment providers. If we cannot complete identity verification, or an account is closed before verification, funds held for that account are returned rather than kept.
Ranking, Search Results and Featured Placement
Nothing on supa.place is paid placement. Neither position in search or browse results, nor selection for the Featured section on the homepage, can be bought. There is no advertising product, no promoted-listing product, and no way for a seller to pay any amount to rank higher. The Diamond Subscription buys a lower transaction fee and a larger file allowance, and has no effect on ranking.
How search and browse are ordered. Results are ranked on how well a listing matches what you searched for, and then on signals of whether buyers were served well by it: sales, the number and average of buyer ratings, refund rate, how complete and accurate the listing is, and how recently it was published or updated. Filters and sort options you choose yourself override this.
How Featured is chosen. The Featured slots are selected editorially by the supa.place team. We take account of product quality, listing presentation, buyer ratings, category balance across the homepage, and seller standing including tier. Higher seller tiers are more likely to be chosen, but tier alone does not qualify a listing and no tier guarantees a slot. Selection is discretionary and time-limited, and a listing can be withdrawn from Featured at any time, in particular if it stops complying with the Seller Guidelines.
Key point
Third-Party Products and Download Risk
Products are supplied by independent third-party sellers, not by supa.place. We do not author, control, or guarantee seller files are free of harmful components. You download and use seller files at your own risk and are responsible for your own security. If you have concerns about a product, you can report it.
Key point
Seller Warranties and Indemnity
This clause applies to sellers only. It does not apply to buyers, and nothing in it asks a consumer to indemnify anyone.
What you promise when you list. By publishing a product you warrant that you own it or hold all rights and licences needed to sell and distribute it worldwide through supa.place; that it does not infringe anyone's intellectual property, privacy, or other rights; that it contains no malware or other harmful component; that your listing describes it accurately; and that selling it is lawful where you are and does not require a licence you do not hold.
Indemnity. You will indemnify supa.place against any claim, demand, loss, liability, or reasonable legal cost arising from a breach of those warranties, from your products or listings, or from your dealings with buyers. This is what allows supa.place to host files it did not author: the person who chose to upload something carries the consequences of that choice.
Limits on it. The indemnity does not cover anything caused by supa.place itself, and does not extend to loss we could reasonably have avoided. We will tell you promptly about any claim we intend to rely on it for, will not settle such a claim without first giving you a reasonable opportunity to respond, and will cooperate with you in dealing with it at your reasonable request. It survives the closure of your account, but only for products you listed while it was open.
Closing Your Account
You can close your account at any time from Dashboard → Settings → Account → Delete account, or by writing to support@supa.place. You do not need a reason and there is no notice period or exit fee.
If you have bought things. Closing your account ends your access to the library that held them, so download anything you want to keep first. Your rights in files you have already downloaded are unaffected. A refund request that is open when you close your account is still decided, and any refund due is still paid to the payment method that was charged.
If you have sold things. Your listings are withdrawn from sale. Buyers who already purchased from you keep the files they bought, which is a permanent consequence of having sold them and cannot be undone by closing your account. Any recurring subscriptions to your products are cancelled, and those subscribers are not charged again. Your settled balance remains yours: withdraw it before you close the account where you can, and where you cannot, contact us and we will pay it out to your nominated account, subject to the ordinary payout hold, the minimum withdrawal amount, and any amount properly recoverable for refunds or chargebacks on your own sales. We do not keep a balance because an account was closed.
What we keep. Records we are legally required to retain, principally purchase, refund, payout and tax-invoice records, are kept for the periods set out in the Privacy Policy and are not used for any other purpose. Everything else is deleted or de-identified.
Key point
Limitation of Liability
Supa.place is not liable for any direct, indirect, incidental or consequential damage resulting from the use of service. The service is provided “as is” and “as available,” with all rights reserved to supa.place. Nothing in these terms excludes, restricts or modifies any guarantee, right or remedy under the Australian Consumer Law or any other law that cannot lawfully be excluded; where permitted, our liability is limited to resupply or the cost of resupply.
Privacy Policy
All users with an account must agree with the Privacy Policy, which forms part of these terms.
Governing Law, Complaints and Jurisdiction
Talk to us first. Almost everything is faster to fix directly. Write to support@supa.place with what happened and what you would like done, and we will work through it with you. Please do this before starting formal proceedings.
Alternative dispute resolution. supa.place does not participate in, and is not committed to using, any alternative dispute resolution or ombudsman scheme. We say so plainly rather than leave you to find out: if we cannot resolve a complaint between us, nothing here obliges you to go through a scheme first, and you keep every right you would otherwise have. Consumers in the EU and the UK can also raise a complaint with their national consumer protection authority, and EU consumers buying from outside the EU can get free guidance from the European Consumer Centre in their country.
Governing law. These terms, and any dispute or claim arising out of or in connection with them, are governed by the laws of Western Australia, Australia. You and supa.place submit to the non-exclusive jurisdiction of the courts of Western Australia and the courts competent to hear appeals from them. If you are a consumer resident outside Australia, nothing in this clause deprives you of the protection of the mandatory consumer laws of your country of residence, or of any right you have under those laws to bring proceedings in your local courts.
Updates to Terms and Policies
supa.place may update these terms, the Seller Guidelines, the Fee Disclosure, and other platform policies from time to time.
30 days' notice. We give at least 30 days' notice before a change takes effect, by email to the address on your account and by publishing the revised document with its new effective date. A change does not apply to you before that notice period has run. If you do not accept a change, you may stop using the platform and close your account before it takes effect; closing your account does not forfeit a balance already earned. Continued use after the notice period indicates acceptance.
When notice is shorter. We may make a change immediately where it is required by law or by a regulator, is needed to address a security or fraud risk, or is purely to your benefit (for example a fee reduction or a new option you are free to ignore). We will still tell you, and we will say why the shorter period applied.
Prices set by sellers on their own listings are theirs to change at any time and are not covered by this clause; a change to a listing price never affects a purchase you have already made.
Notices
How we contact you. By email, to the address on your account, and by notices inside the platform. It is your responsibility to keep that address current and able to receive our mail; an email we send to the address on file is treated as received even if you no longer read that inbox. Anything that affects your money, your access, or your rights under these terms is sent by email rather than left as an in-app notice alone.
How you contact us. By email to support@supa.place. Email reaches us faster and is the route we prefer for everything, including formal notices. If you need to reach us by post or telephone instead, our registered business name, ABN, address and phone number are published under “Business identification” in the footer of every page.
General
Entire agreement. These terms, together with the Privacy Policy, Seller Guidelines and Fee Disclosure, are the whole agreement between you and supa.place about the platform, and replace any earlier version. This does not limit your remedies for anything we have told you that turns out to be untrue.
Severability. If any part of these terms is found unenforceable, it is read down as far as needed to make it enforceable, or removed if it cannot be, and the rest continues in force.
No waiver. If we do not enforce a right straight away, we have not given it up, and enforcing it once does not oblige us to enforce it every time.
Assignment. You may not transfer your account or your rights under these terms to anyone else without our written agreement. supa.place may transfer its rights and obligations to another entity, in particular if the business is incorporated, restructured, sold, or merged. If we do, your agreement carries across unchanged, we will tell you, and your rights are not reduced by the transfer; if you would rather not continue, you may close your account and withdraw any balance.
Survival. Clauses that are meant to outlast the agreement do so, including those on refunds already in progress, seller warranties and indemnity, limitation of liability, taxes and record keeping, and governing law.
Events outside our control. Neither party is liable for a failure to perform caused by something genuinely outside its reasonable control, such as an outage at a hosting or payment provider, a network failure, a natural disaster, or an act of government. We will keep you informed and resume as soon as we can. This does not excuse us from refunding money for something we ultimately cannot deliver, and does not affect rights you have that cannot be excluded by law.
No partnership. Nothing in these terms makes you and supa.place partners, employer and employee, or joint venturers, beyond the limited agency for payment and tax collection described above.