Seller Guidelines

Products must deliver clear value and meet the quality promised in their listings. Sellers should produce their products to a high standard and provide updates when appropriate. Listings must include accurate, detailed descriptions covering usage rights and refund policies so buyers know exactly what they are purchasing.

A purchase must give the buyer more than the listing shows for free. The cover image, gallery and free preview are there to show the product, not to be it. What a buyer receives must go beyond them: for example the complete work rather than a sample, full resolution or an unwatermarked copy, editable or source files, additional items, or a licence to use the work, which on its own is enough. Where the licence is what the buyer pays for, the listing must say what it allows. A listing whose paid files are the same as, or less than, what it shows for free is not as described, and buyers are entitled to a refund for it.

Every listing must state its refund terms in plain language. Choose one of the standard windows (7, 14, 30, 60 or 90 days) or write your own. You may also choose to offer no self-service refunds at all, and that is a legitimate choice for some products, but you must say so plainly on the listing rather than leaving a buyer to discover it after paying. Whatever you publish, you must honour it for every buyer, and you must answer a refund request within 14 days.

Your policy sets the fast path, not the only path. Offering no self-service refunds, or a short window, does not end a buyer's options and is not a way to make a sale final. Under our Terms of Service, a buyer can always ask supa.place to review a refund: when your window has closed, when you have declined, or when you offer no self-service refunds in the first place. If you do not decide a request within 14 days it comes to us automatically. Files that are faulty, corrupted, incomplete, or not as described are refundable regardless of what your policy says, as are orders where the buyer paid and never received access. Statutory consumer guarantees under a buyer's local law are not excluded by any seller's policy.

A refund we approve on review is recovered from your balance in the ordinary way, so a restrictive policy does not shift that cost. What it does change is who the buyer deals with: the practical effect of offering no self-service refunds is that more of your buyers come to us, and more of them go to their card issuer instead, which costs you the sale plus a dispute fee. Transparent communication and prompt, respectful resolution of buyer disputes are expected at all times, and are much the cheapest option.

You can reprice a subscription product whenever you like, and the change reaches new subscribers immediately. It reaches people who are already subscribed on a delay, because they agreed to a price and are entitled to know before it moves.

Existing subscribers get 7 days. When you save a new price, every current subscriber is emailed the price they pay now, the new price and the date it starts, and sees the same on their subscriptions page. Renewals during those 7 days are charged at the old price. Any of them can cancel for free before the date, and some will: that is the honest cost of repricing a book of subscribers, and it is worth telling them in the listing or a message why the price moved.

What you cannot change. Billing frequency is fixed for an existing subscriber, so you cannot move someone from monthly to annual. Removing a subscription tier cancels the subscriptions on it rather than moving those buyers somewhere else, and it is not a way to force a reprice: think of removal as ending the offer, not editing it. Nothing you change applies retrospectively to a cycle already charged.

You cannot buy visibility on supa.place, and neither can anyone else. There is no advertising product, no promoted listing, and no payment of any kind that moves a product up the results. The Diamond Subscription lowers your transaction fee and raises your file allowance; it does not affect where your products appear.

The marketplace and its search show the best-selling products first, by number of sales, unless the buyer picks another order (newest, highest rated, or price). Listings with the same number of sales are mixed so that different sellers alternate, one listing from each seller before any seller's second, in an order that changes daily. A search shows only the listings whose name, description or tags match the buyer's words. Tag pages and the Explore page list the most recently updated listings first, and your storefront shows your products in the sections and order you set, with any you have not arranged most recently updated first. The levers that work are the honest ones, which is deliberate: describe and tag the product accurately so it matches what buyers look for, present it well, and look after your buyers.

Featured slots on the homepage are chosen by the supa.place team, taking account of product quality, listing presentation, ratings, category balance, and seller standing including tier. A higher tier makes selection more likely but does not qualify a listing on its own, and no tier guarantees a slot. Selection is discretionary and time-limited, and a featured listing can be withdrawn at any time, in particular if it stops meeting these guidelines. It is never for sale, and offering payment for it will not get it.

These guidelines, our Terms of Service and our Fee Disclosure may be updated from time to time. We give you at least 30 days' notice before a change takes effect, by email to the address on your account and by publishing the revised document with its new effective date, so you have time to reprice, adjust a listing, or leave.

A change does not apply to you before that period has run. If you do not accept it you can stop selling and close your account before it takes effect, and once your identity is verified, closing your account does not forfeit a balance you have already earned. Continued use after the notice period indicates acceptance. We may act on shorter notice only where the law or a regulator requires it, where it is needed to address a security or fraud risk, or where the change is purely in your favour, and we will say which applied.