Eligibility & Distribution Rights
Sellers may only publish original products or content for which they hold valid distribution rights. All products, listings, and marketing must comply with our Terms of Service and any applicable laws.
Seller Guidelines
Effective 7 May 2026
The standards every seller agrees to when listing on supa.place.
In short
Key points
- You must own or hold valid distribution rights to everything you list
- Each listing must include an accurate, plain-language refund policy
- Refund requests must be answered within 7 days, per your stated policy
- Certain products and conduct are prohibited outright
- Violations may lead to listing removal or account termination
Key point
Identity Verification & Sanctions
Sellers must complete Stripe Connect identity verification before listings can be published. By selling on supa.place, you warrant that you are not subject to economic sanctions or trade restrictions imposed by Australia, the United States, the United Kingdom, the European Union, or the United Nations, and that you are not located in or operating from a sanctioned jurisdiction. Misrepresentation, sanctioned activity, or failed verification may result in immediate suspension and forfeiture of pending payouts.
Quality, Accuracy & Disclosure
Products must deliver clear value and meet the quality promised in their listings. Sellers should produce their products to a high standard and provide updates when appropriate. Listings must include accurate, detailed descriptions covering usage rights and refund policies so buyers know exactly what they are purchasing.
AI-Generated Content Disclosure
If your product is wholly or substantially generated by an AI tool — including text, images, audio, video, code, or design assets — you must disclose this in the product listing. Sellers remain responsible for ensuring AI-generated material does not infringe third-party rights and is permitted by the AI tool’s licence. Listings that misrepresent AI-generated work as wholly human-authored may be removed.
Key point
Prohibited Products & Content
The following products and content are not permitted on supa.place:
- Unauthorised, pirated, or counterfeit content, including resale of others' work without a valid licence
- Age-restricted, sexually explicit, or NSFW material
- Services such as credit repair, web hosting, or event tickets
- Gift cards or unlicensed software
- Malware, exploits, credential dumps, or any tool whose primary purpose is unauthorised access to systems or data
- Confidential, leaked, or stolen data, regardless of origin
Key point
Prohibited Conduct
Sellers must not use supa.place to:
- Promote violence, discrimination, threats, or animal cruelty
- List stolen goods, personal data, or any item that violates our standards or the law
Buyer Communication & Refunds
Sellers must publish a clear, plain-language refund policy on each product listing and honour it for every buyer, in line with our Terms of Service. Refund requests must be answered within 7 days. Transparent communication and prompt, respectful resolution of buyer disputes are expected at all times. Statutory consumer guarantees that apply under a buyer's local law are not excluded by any seller's policy.
Buyer Data Handling
When a buyer purchases your product, you may be given access to their username, display name, and email address for the limited purpose of fulfilling the sale, answering questions, and resolving refund or dispute requests. You must not (a) use this information to send unsolicited marketing, (b) sell, rent, or transfer it to any third party, (c) retain it longer than needed for these purposes, or (d) use it in any way that breaches privacy, anti-spam, or consumer-protection laws. Bulk extraction or scraping of buyer data is prohibited.
Independent Contractor Relationship
Sellers operate as independent contractors of their own business. Nothing in these guidelines or in the Terms of Service creates an employment, agency, partnership, or joint-venture relationship between supa.place and any seller, beyond the limited payment-collection agency arrangement described in the Terms. Sellers are responsible for their own taxes, insurance, and regulatory compliance.
Staying Current with Updates
These guidelines and our Terms of Service may be updated at any time. Sellers are responsible for staying informed of any changes, continued use of the platform after an update indicates acceptance of the revised guidelines.
Key point
Enforcement & Violations
Products or accounts that do not adhere to these guidelines may be suspended, archived, or removed without notice. Violations may result in product removal, temporary suspension, or permanent termination of the seller’s account. supa.place reserves the right to update these guidelines at any time.